Our Guarantee

We guarantee that our products will be of professional standard and quality,  Should there be any error or fault in a product you purchase from us, this will be repaired (in the case of a spreadsheet or tool) or updated or replaced (in the case of an informational product) as soon as practicable at no cost. If, and only if, these remedies are not possible, a refund will be issued.

We guarantee that our products will provide all comprehensive information and functionality that would objectively meet the requirements of the vast majority of users. However we cannot reasonably provide for every rare or unusual circumstance. We remain happy to help, so if your specific situation is not covered by our products, please reach out via email and we can either provide or direct you to further assistance.

We guarantee that our spreadsheet will provide the figures needed to complete the rental schedule in MyGov where accurate and complete data has been input. However we cannot provide any guarantees as to your ability to complete the tax return yourself, for example if you have difficulty navigating MyTax or are unsure how to answer other questions throughout the tax return.  Our products do not cover completion of the rest of your tax return, including but not limited to employee income and expenses, Medicare and other investment income. 

We guarantee that calculations made by our spreadsheet will be accurate and can be relied on when completing your tax return. However we cannot guarantee the spreadsheet's output where data entered into the spreadsheet is incorrect or incomplete. 

We do not guarantee that you will not have to pay accountant's fees, for example if you have unique circumstances that require personalised advice, or you are unable to complete the rest of your tax return yourself and/or choose to engage an accountant to complete it for you. Where we reference avoidance of accountant's fees in our marketing material, we build and provide our products with the intention of making this possible for you, but a range of other circumstances outside of our control may preclude this. Therefore this is an outcome we cannot guarantee. 

We cannot issue refunds for change of mind or due to extraneous circumstances. This is because it is not possible to return a digital product in the way a physical product can be returned. There is no way to verify whether the product is indeed not used, and so we expose ourselves to abuse of this policy. This is not fair to others who have fairly paid for products, or for the hours we spent building these products. Accordingly, we cannot pass judgment on any individual circumstances.

No refunds will be issued after 30 days of purchase.

No exceptions will be made to any of the policies above. 

If you require clarification or have any questions, please feel free to email us anytime at info@easybnbtax.com.au